Teletherapy Compatibility

It’s important to ensure that your computer, Internet speeds, and webcam are suitable for online therapy.


  • Windows: 1.4GHz Intel® Pentium® 4 or faster processor and 1GB RAM recommended or
  • Mac OS: 1.83GHz Intel Core™ Duo or faster processor and 1GB RAM recommended

Operating System

  • Windows 8.1 (32-bit/64-bit), Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit), Windows XP or
  • Mac OS X, 10.5, 10.6, 10.7.4, 10.8 +


  • 720P+ HD webcam; and
  • High fidelity USB headset with audio and microphone

Note: online OT and PT require a slightly better webcam and no headset, so please inquire for details.

Internet Browser

  • Google Chrome (recommended);
  • Mozilla Firefox (recommended);
  • Safari 2.x, 3.x, 4.x; or
  • Microsoft Internet Explorer 9 or later

Click here to check which browser you have.

Flash Player

  • Version 11.2+

Internet Speeds

  • Hard-wired connection a.k.a. Ethernet;
  • Minimum 3 Mbps Download and 2 Mbps Upload speeds;
  • Broadband is best